WhatsApp customer service
Message receiving and sending integrated into the automated service flow.
TELOVIS TECH PROJECTS
TeloVis Kalel
An automation solution that connects conversations to orders, schedules and business information.
Customer service automation
01WhatsApp customer service
02Price and schedule lookup
Conversation memory
01 / CONTEXT
The problem addressed
Connect sales conversations to business queries and actions, such as checking availability, calculating services and routing orders through the chat.
02 / SOLUTION
Key features
Connected queries and actions
Tools that check schedules and catalogs and support orders and bookings.
Conversation context
Memory of recent messages to continue the conversation, with each business’s context kept separate.
Service calculation
Totals based on prices looked up in the system, instead of AI-generated estimates.
03 / DELIVERABLES
Results delivered
- Automated service connected to business information and actions.
- Conversation continuity with context memory.
- Service values calculated from the data looked up.
Results presented as delivered capabilities. There are no published quantitative indicators or testimonials for this project yet.
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